FREE SHIPING ON ORDERS OVER 90€
These Terms regulate the terms of purchase on the official Rimac Group web shop available at estore.rimac-automobili.com
By purchasing on our webshop, you, as a buyer, conclude a distance sales contract with Rimac Group, as a seller, under the terms set out below.
Web shop is operated by the company Rimac Group d.o.o., with registered seat at Ljubljanska 7, Sveta Nedelja, Republic of Croatia, OIB: 53943536946 (hereinafter: “Rimac Group“, “we“, “us“).
Rimac Group is registered with the Commercial court in Zagreb, Republic of Croatia, under registry number (MBS): 080712981.
Working hours of customer support:
Mon – Fri 09:00 – 17:00
(excluding public holidays in Croatia)
To use our web shop you must be 18 years of age or older.
To place an order, you will be required to follow simple instructions for purchase.
These Terms constitute an integral part of a distance sales contract concluded between you and Rimac Group, together with the specification and price of the product you purchased, specified in the Order Confirmation. Therefore, please read these Terms carefully before placing an order.
If you do not agree with any part of this Terms, do not place an order.
These Terms can at any time be changed or otherwise amended by Rimac Group. All changes and amendments to these Terms shall enter into force on the day they are published on Rimac Group web page.
You may order products on Rimac Group webshop for your personal/internal use only. You are not entitled to resell the products you ordered from Rimac Group web shop to third parties without the prior written consent of Rimac Group.
You understand that from time to time the web shop may be inaccessible for various reasons, such as periodic maintenance procedures or upgrades, service malfunctions and causes beyond our control.
On our web shop you can exclusively buy Rimac Group branded products.
Rimac Group web shop contains pictures and description of all products available for sale on the web shop together with their prices. We will try our best to ensure that all prices quoted on the web shop are correct. However, in case an error occurs, and the quoted price is not correct, we will inform you thereof as soon as possible and you will be able to choose whether you would like to reconfirm the order with the new price or cancel your order.
Pictures of products do not necessarily correspond in detail to the actual appearance of the product. This especially applies to colors. Different monitors display colors differently, therefore representation of colors on your monitor may vary from the actual colors.
All product orders are subject to availability. We reserve the right to cancel your order and refund your payment in case ordered product(s) is out of stock.
All products are subject to continuous development. Product specifications can change at any time and we reserve the right to remove or discontinue any product at any time.
Prices of the products are quoted in Euro (EUR) and United States Dollar (USD) and include VAT. Quoted prices do not include delivery costs, which will be charged separately. Products shipped outside the European Union may be subject to additional charges, such as custom duties, import taxes or other local fees that cannot be determined by Rimac Group. Such additional expenses will be borne by you, if any. Products will be charged at prices valid on the day you place an order, regardless of the delivery date.
You can place an order anytime, 24/7, on estore.rimac-automobili.com, from any place in the world, after browsing the web shop, by following a few simple steps:
Rimac Group web shop uses PayWay/PayPal as a payment processor in order to enable you easy and secure online payments.
When using Payway/PayPal, your card will be charged directly.
Any additional charge on your chosen payment method (e.g. bank processing fees) will be borne by you.
Products you buy on Rimac Group web shop shall be dispatched within 4 business days following your purchase. If you are ordering from Russia, your order will be processed within 6 business days. Once your order is dispatched, you will be informed by Rimac Group thereof by e-mail, that will contain estimated delivery date of the products („Shipment confirmation“). Products will be delivered to you by a courier chosen by Rimac Group. In case Rimac Group, for any reason, will not be able to meet the estimated delivery date, you will be informed thereof.
Free shipping – in Croatia or if your order value is over 90 EUR
Rimac Group is liable for material defects of the products you purchased through our web shop pursuant to relevant provisions of Croatian regulations, namely Croatian Civil Obligations Act. You are obliged to notify Rimac Group of any defects of the purchased products without delay.
You are responsible for checking that the outer package of the order you received is completely undamaged upon receipt.
If the package containing your order has outer visible transport damage, you have to notify the courier about the damage and have the defects documented by the person delivering the package. The delivery note or similar document containing details about the defects should be signed by you and by the person delivering the package. In case the package is damaged, do not take it over, but return it to the courier and contact our customer service.
If the delivered products have a material defect, you may request one of the following from Rimac Group:
The Seller provides a 1 year warranty and 24 months of complaint, unless otherwise specified. The warranty period starts from when the Customer has received the goods.
After consultation and agreement with the Seller, the Customer may return defective goods to the Seller. This must be done fast as possible. The Customer should note that the goods are to be sent by an agreed shipping method. Packages that are not prepaid cannot be accepted. When a complaint is accepted, the Seller compensates the Customer and replaces postage costs.
In case you have any complaints regarding your purchase, please contact our customer support. Complaints can be submitted in writing in the following manner:
Rimac Group shall reply to your complaint in writing, within 15 days from the receipt of the complaint.
Distance sales contracts regulating purchase of products bought through Rimac Group web shop shall be governed by the laws of the Republic of Croatia.
Rimac Group shall try to resolve all disputes with you that may arise in connection with your purchase via Rimac Group web shop in an amicable manner. In case an amicable settlement cannot be reached, you agree that the disputes shall be finally resolved before the competent court in Zagreb, Republic of Croatia.
These Terms are written in Croatian and in English language. In the event of any discrepancies between the Croatian and English language versions, the Croatian version shall prevail.
Rimac Group is the sole holder of all intellectual property rights in respect of web page estore.rimac-automobili.com and its content (e.g. images, designs, logos, videos etc.). You are not entitled to copy, modify, download or reproduce for any purpose any of the aforementioned content without prior written consent of Rimac Group.
In case you have any questions or need additional information regarding your purchase or these Terms, you can contact Rimac Group as follows:
These Terms were last reviewed and updated on 15.05.2023.
Prices include 25% VAT for orders shipped to EU countries. VAT will be deducted for orders shipped outside the EU.