FREE SHIPING ON ORDERS OVER 90€

Terms and Conditions

GENERAL PROVISIONS

These Terms regulate the terms of purchase on the official Rimac Group web shop available at estore.rimac-automobili.com

By purchasing on our webshop, you, as a buyer, conclude a distance sales contract with Rimac Group, as a seller, under the terms set out below.

Web shop is operated by the company Rimac Group d.o.o., with registered seat at Ljubljanska 7, Sveta Nedelja, Republic of Croatia, OIB: 53943536946 (hereinafter: “Rimac Group“, “we“, “us“).

Rimac Group is registered with the Commercial court in Zagreb, Republic of Croatia, under registry number (MBS): 080712981.

Contact details – customer support:
Email address: estore@rimac-automobili.com
Webpage: estore.rimac-automobili.com

Working hours of customer support:
Mon – Fri 09:00 – 17:00
(excluding public holidays in Croatia)

To use our web shop you must be 18 years of age or older.

To place an order, you will be required to follow simple instructions for purchase.

These Terms constitute an integral part of a distance sales contract concluded between you and Rimac Group, together with the specification and price of the product you purchased, specified in the Order Confirmation. Therefore, please read these Terms carefully before placing an order.

If you do not agree with any part of this Terms, do not place an order.

These Terms can at any time be changed or otherwise amended by Rimac Group. All changes and amendments to these Terms shall enter into force on the day they are published on Rimac Group web page.

You may order products on Rimac Group webshop for your personal/internal use only. You are not entitled to resell the products you ordered from Rimac Group web shop to third parties without the prior written consent of Rimac Group.

You understand that from time to time the web shop may be inaccessible for various reasons, such as periodic maintenance procedures or upgrades, service malfunctions and causes beyond our control.

MAIN CHARACTERISTICS OF PRODUCTS

On our web shop you can exclusively buy Rimac Group branded products.

Rimac Group web shop contains pictures and description of all products available for sale on the web shop together with their prices. We will try our best to ensure that all prices quoted on the web shop are correct. However, in case an error occurs, and the quoted price is not correct, we will inform you thereof as soon as possible and you will be able to choose whether you would like to reconfirm the order with the new price or cancel your order.

Pictures of products do not necessarily correspond in detail to the actual appearance of the product. This especially applies to colors. Different monitors display colors differently, therefore representation of colors on your monitor may vary from the actual colors.

PRODUCT AVAILABILITY

All product orders are subject to availability. We reserve the right to cancel your order and refund your payment in case ordered product(s) is out of stock.

All products are subject to continuous development. Product specifications can change at any time and we reserve the right to remove or discontinue any product at any time.

PRICE

Prices of the products are quoted in Euro (EUR) and United States Dollar (USD) and include VAT. Quoted prices do not include delivery costs, which will be charged separately. Products shipped outside the European Union may be subject to additional charges, such as custom duties, import taxes or other local fees that cannot be determined by Rimac Group. Such additional expenses will be borne by you, if any. Products will be charged at prices valid on the day you place an order, regardless of the delivery date.

PLACING AN ORDER

You can place an order anytime, 24/7, on estore.rimac-automobili.com, from any place in the world, after browsing the web shop, by following a few simple steps:

SELECTING PRODUCTS
When you choose product that you wish to buy click ADD TO CART icon next to the picture of the product you chose. You can then continue with the purchase and add additional products to your cart. Products added to your cart will not be deemed as bought or reserved. You can delete any of the products from your cart at any time. Once you add all the products you wish to buy to the cart and you wish to complete the purchase, click CHECKOUT icon.
COMPLETING PURCHASE FORM
You will then be transferred to a purchase form and you will be requested to complete all mandatory fields on the purchase form with your personal data (first and last name, email address, delivery address and billing address). Also, you will be offered to enter additional information (optional) such as: phone number, comment etc. All information you provide us must be true, complete and accurate. In case Rimac Group suspects you provided information that is untrue or inaccurate, we may refuse to confirm your order. Once you enter all necessary information, click CONTINUE TO PAYMENT icon.
PAYMENT
Once you choose the CONTINUE TO PAYMENT icon you will be transferred to a secure site for online payment to proceed with the payment. You will not be allowed to proceed with payment before ticking the boxes by which you confirm you have read and accept these Terms and Rimac Automobili Privacy Policy. If you do not agree with any provision of these documents, please do not place an order.
ORDER CONFIRMATION
Once the payment is processed you will receive an e-mail from us confirming that your purchase is completed (“Order confirmation“), that will contain details about your order and total price for your order, including delivery costs. In case you do not receive such email within 2 days after purchase, please contact our customer service.

Please note that Rimac Group will not process any orders between 18th December and 3rd January, or on any public holiday in Croatia. All orders placed on and in between these days, will be processed the next upcoming working day.

METHOD OF PAYMENT

Rimac Group web shop uses PayWay/PayPal as a payment processor in order to enable you easy and secure online payments.

When using Payway/PayPal, your card will be charged directly.

Any additional charge on your chosen payment method (e.g. bank processing fees) will be borne by you.

DELIVERY

Products you buy on Rimac Group web shop shall be dispatched within 4 business days following your purchase. If you are ordering from Russia, your order will be processed within 6 business days. Once your order is dispatched, you will be informed by Rimac Group thereof by e-mail, that will contain estimated delivery date of the products („Shipment confirmation“). Products will be delivered to you by a courier chosen by Rimac Group. In case Rimac Group, for any reason, will not be able to meet the estimated delivery date, you will be informed thereof.

Free shipping – in Croatia or if your order value is over 90 EUR

COOLING OFF PERIOD AND RETURNS POLICY

RIGHT TO CANCEL YOUR ORDER
You have the right to cancel your order and return products you received from us, without stating any reason. The order can be cancelled within 14 days following the delivery of products you ordered. In case you ordered more than one product, and products were delivered to you separately, you can cancel your order within 14 days following the delivery of the last product from your order. In case you cancel your order, it will be deemed that the distance sales contract you concluded with Rimac Automobili by purchasing on our web shop is terminated.
CANCELLATION PROCEDURE
If you wish to cancel your order you must inform Rimac Group thereof in writing, via e-mail or registered mail. In order to do so, you may use our sample form that can be downloaded from the following link (Withdrawal form). The sample form can be completed electronically and sent to Rimac Group via email. No physical signature on the form is necessary. Use of the sample form is not obligatory and you may also cancel you order by a simple email/letter sent to Rimac Group in which you state that you cancel your order. Such letter/email must include the number of your order. We will confirm you the receipt of your statement of cancellation by email, without delay.
EFFECTS OF CANCELLATION
In case you decide to cancel your order pursuant to provisions of this paragraph, you are obliged to return the unused product in its original packaging to Rimac Group, at your own expense, within 14 days from the day you informed Rimac Group about cancellation. Returns are only possible via direct communication with Rimac Group as described below. Returns cannot be organized via third parties (e.g. by refusing delivery etc.). The seller will not accept packages sent “cash on delivery“.

A clothing item you are returning can be tested for fit but may not be worn. Other products that you are returning – model cars, printed items, accessories – must remain in original unopened packing so that the product can be sold again. A refund will not be provided for damaged or worn goods.

You are responsible for all costs regarding return shipping, unless otherwise is agreed between you and Rimac Group.

You are responsible for ensuring the product is properly packed before returning it. You assume all risk for the condition of the product during delivery.

Address for Return Shipping:
Rimac Group d.o.o.
Ljubljanska 7
10431 Sveta Nedelja
Republic of Croatia.

Returned goods will be inspected and evaluated by Rimac Group. If the product(s) are undamaged, the full order amount will be refunded. You will be responsible for any reduction in the value of the purchased product resulting from handling or use of the purchased product.

In case you cancel your order, Rimac Group will make refund within 14 days following the receipt of the returned products. Please note that it may take a few days for the payment to appear in your bank statement.

RESPONSIBILITY FOR MATERIAL DEFECTS

Rimac Group is liable for material defects of the products you purchased through our web shop pursuant to relevant provisions of Croatian regulations, namely Croatian Civil Obligations Act. You are obliged to notify Rimac Group of any defects of the purchased products without delay.

You are responsible for checking that the outer package of the order you received is completely undamaged upon receipt.

If the package containing your order has outer visible transport damage, you have to notify the courier about the damage and have the defects documented by the person delivering the package. The delivery note or similar document containing details about the defects should be signed by you and by the person delivering the package. In case the package is damaged, do not take it over, but return it to the courier and contact our customer service.

If the delivered products have a material defect, you may request one of the following from Rimac Group:

repair of the defective product,
delivery of a new product without defects,
discount

termination of the distance sales contract.

The Seller provides a 1 year warranty and 24 months of complaint, unless otherwise specified. The warranty period starts from when the Customer has received the goods.

After consultation and agreement with the Seller, the Customer may return defective goods to the Seller. This must be done fast as possible. The Customer should note that the goods are to be sent by an agreed shipping method. Packages that are not prepaid cannot be accepted. When a complaint is accepted, the Seller compensates the Customer and replaces postage costs.

CUSTOMER COMPLAINTS

In case you have any complaints regarding your purchase, please contact our customer support. Complaints can be submitted in writing in the following manner:

by email to the following address: estore@rimac-automobili.com

by mail to the following address:
Rimac Group d.o.o.
Ljubljanska 7
10431 Sveta Nedelja
Republic of Croatia.

Rimac Group shall reply to your complaint in writing, within 15 days from the receipt of the complaint.

PRIVACY

Services offered within Rimac Group web shop cannot be provided without Rimac Group processing certain data about you, including data that can directly or indirectly identify you (“Personal Data“), such as your first and last name, address and email address. For more information about which data we collect, how we collect and use it, who do we share it with and how you can access, correct or delete your Personal Data, please read our Privacy Policy carefully.

APPLICABLE LAW AND DISPUTES

Distance sales contracts regulating purchase of products bought through Rimac Group web shop shall be governed by the laws of the Republic of Croatia.

Rimac Group shall try to resolve all disputes with you that may arise in connection with your purchase via Rimac Group web shop in an amicable manner. In case an amicable settlement cannot be reached, you agree that the disputes shall be finally resolved before the competent court in Zagreb, Republic of Croatia.

OTHER

These Terms are written in Croatian and in English language. In the event of any discrepancies between the Croatian and English language versions, the Croatian version shall prevail.

Rimac Group is the sole holder of all intellectual property rights in respect of web page estore.rimac-automobili.com and its content (e.g. images, designs, logos, videos etc.). You are not entitled to copy, modify, download or reproduce for any purpose any of the aforementioned content without prior written consent of Rimac Group.

In case you have any questions or need additional information regarding your purchase or these Terms, you can contact Rimac Group as follows: